Refund policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging, with proof of purchase.

To start a return, contact us at support@jingletrail.com. We will reply with the return address and instructions. Items sent back to us without an approved return request cannot be accepted.

Damages and issues
Please inspect your order on arrival. If your item is defective, damaged or incorrect, contact us right away with a photo so we can make it right with a replacement or a refund.

Exchanges
The fastest way to get a different design is to return the item you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you also have the right to cancel or return it within 14 days, for any reason and without justification, under the conditions above.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@jingletrail.com.